No More “No Refunds”
Protect your registration fees.
What happens to your registration fees when “anything can happen” turns into “it just did?” Registration Cancellation Insurance reimburses up to 100% of your purchase if you’re unable to attend due to injury, illness, traffic accidents, inclement weather, and over 70 other covered reasons*.
Single Event
Cover the cost of registration for a tournament or a single event if the participant is unable to attend.
Season Interruption
Protect registration fees for an entire season is the participant is forced to withdraw.
Frequently Asked Questions
How do I know if my reason for cancellation is covered?
Please refer to your policy document for a detailed list of what’s covered. If you can not locate your policy, contact our customer service team at support@verticalinsure.com.
Covered reasons may include:
- Illness
- Injury
- Traffic Accidents
- Inclement Weather
- And Much More
What is the duration of my policy?
On claims that are accepted, a policyholder will receive a full refund if the covered reason occurred prior to the first sanctioned activity or event. If coverage takes place during a sports season, the policyholder will be provided a pro-rated refund for the time missed and unable to participate.
Can I file multiple claims on a single policy?
How do I file a claim?
After purchase, you will receive an email from Vertical Insure containing coverage details and a link to the claims portal. Search for “Vertical Insure” in your inbox or spam folders to locate this email. The claims portal will include a short submission form that may require supporting documentation to verify the claim (medical records, receipts, or other relevant documents). You can also visit the Vertical Insure Customer Portal (customers.verticalinsure.com) to find your coverage details and the link to begin the claims process. You can also reach out to support@verticalinsure.com with any questions.
When will I receive an answer on my claim?
Where can I find my policy ID or number?
After purchasing a policy, the policyholder receives an email from Vertical Insure which includes the policy ID/Number. The email used for this message will be the one associated with the registration submitted. Policyholders can search their inbox (search “Vertical Insure”) or check their spam folders for the email. You can also visit the Vertical Insure Customer Portal (customers.verticalinsure.com). Or you can send a request to support@verticalinsure.com using their email address associated with their registration and include the policyholder’s name and the participant’s name.
What isn't covered?
• You’re unable to attend because you’re going on vacation
• If a policy is purchased after an injury
• Pre-existing medical conditions
• If the player does not make the team
• If the player quits